Deaf Ecosystem Spotlight – PS 347 – Convo

How are the children and kids of Deaf adults today different from the previous generations?

Students and staff of PS 347 Read more about Deaf Ecosystem Spotlight – PS 347 – Convo

SRV – An Even More Reliable Experience!

Whether your network speeds are fast or slow, Sorenson Reflex Video provides a clear, stable SVRS connection. We innovate so Read more about SRV – An Even More Reliable Experience!

Deaf Ecosystem Spotlight – Def Familia Entertainment – Convo

We need to re-think Deaf people and music!

Learn why from De’Angelo Brown, owner of Def Familia Entertainment, an organization determined Read more about Deaf Ecosystem Spotlight – Def Familia Entertainment – Convo

Deaf Ecosystem Spotlight – Disability Rights California – Convo

Are you tired of NOT having your communication needs met, such as no interpreters for your doctor’s appointments?

Callie Frye, Sensory Read more about Deaf Ecosystem Spotlight – Disability Rights California – Convo

Deaf Ecosystem Spotlight – Dunn Rite Optical – Convo

We protect our skin and eyes from UV, shouldn’t we protect ourselves from blue light?

Robert Dunn, an owner of Dunn Read more about Deaf Ecosystem Spotlight – Dunn Rite Optical – Convo

Deaf Ecosystem Spotlight – Three Monkeys Communications – Convo

Have you ever wondered how touch can be beneficial as a form of communication?

Jason Corning, DeafBlind since birth, shares about Read more about Deaf Ecosystem Spotlight – Three Monkeys Communications – Convo

8. Who do I contact if I experience any technical issues?

Q: Who do I contact if I experience any technical issues?

If you have questions or experience technical difficulties when using Read more about 8. Who do I contact if I experience any technical issues?

6. Does Z5 Mobile have voice carry-over (VCO) capabilities?

Q: Does Z5 Mobile have voice carry-over (VCO) capabilities?

Yes, Z5 Mobile supports our VCO Plus service. Just speak directly into Read more about 6. Does Z5 Mobile have voice carry-over (VCO) capabilities?

4. Do I need a new phone # for my mobile device if I already have Z5 for my PC or Mac?

Q: Do I need a new phone number for my mobile device if I already have Z5 for my PC Read more about 4. Do I need a new phone # for my mobile device if I already have Z5 for my PC or Mac?

3. Can a hearing person call my Z5 Mobile phone number?

Q: Can a hearing person call my Z5 Mobile phone number?

Yes! You can make and receive calls through ZVRS with Read more about 3. Can a hearing person call my Z5 Mobile phone number?

2. What is the difference between the new enhanced Z5 Mobile app and the older version?

Q: What is the difference between the new enhanced Z5 Mobile app and the older version?

There are several new features Read more about 2. What is the difference between the new enhanced Z5 Mobile app and the older version?

6. How do I best prepare for an effective VRI experience?

Q: How do I best prepare for an effective VRI experience?

Once the customer profile is complete, test calls will be Read more about 6. How do I best prepare for an effective VRI experience?

5. Are there situations where VRI would not be appropriate?

Q: Are there situations where VRI would not be appropriate?

Some situations are not ideal for VRI. The agencies coordinating the Read more about 5. Are there situations where VRI would not be appropriate?

4. Does VRI replace the need for a “live” interpreter?

Q: Does VRI replace the need for a “live” interpreter?

No. Some situations still need to have a live interpreter present Read more about 4. Does VRI replace the need for a “live” interpreter?

3. Am I fulfilling my ADA responsibilities if I use VRI?

Q: Am I fulfilling my ADA responsibilities if I use VRI?

The ADA states that the agency needs to provide an Read more about 3. Am I fulfilling my ADA responsibilities if I use VRI?

2. Who is responsible for payment for VRI?

Q: Who is responsible for payment for VRI?

The responsibility for payment would be with the hiring entity. VRI is normally Read more about 2. Who is responsible for payment for VRI?

1. What is the difference between VRI and VRS?

Q: What is the difference between VRI and VRS?

Video Remote Interpreting (VRI) is an option for connecting with an interpreter Read more about 1. What is the difference between VRI and VRS?

12. Who do I contact if I have any issues with 1Number?

Q: Who do I contact if I have any issues with 1Number?

Just call The Z’s Customer Experience team for assistance Read more about 12. Who do I contact if I have any issues with 1Number?

4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

Q: Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

The Read more about 4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

Q: Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

The Read more about 4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

9. Can I modify my 1Number preferences at any time?

Q: Can I modify my 1Number preferences at any time?

Yes. You can modify your 1Number preferences from your computer by Read more about 9. Can I modify my 1Number preferences at any time?

8. I have a personal 800 number, can I assign this to 1Number?

Q: I have a personal 800 number, can I assign this to 1Number?

No. 1Number videophone numbers must be 10-digit local Read more about 8. I have a personal 800 number, can I assign this to 1Number?

7. If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

Q: If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

No. 1Number can Read more about 7. If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

6. Will I get multiple Z Alerts from each phone tied to 1Number?

Q: Will I get multiple Z Alerts from each phone tied to 1Number?

No. You will only get only one Z Read more about 6. Will I get multiple Z Alerts from each phone tied to 1Number?

4. Why am I seeing a black screen on self-view and I’m not in a call?

Q: Why am I seeing a black screen on self-view and I’m not in a call?

Please adjust the silver ring Read more about 4. Why am I seeing a black screen on self-view and I’m not in a call?