Q: Does VRI replace the need for a “live” interpreter?

No. Some situations still need to have a live interpreter present to provide services. For example, if the deaf consumer is in a serious medical situation and is unable to sit up they could not communicate to a remote interpreter. It is always best to give the deaf consumer the option of a live interpreter or VRI. Due to significant wait times for last minute requests, VRI may be a good option for immediate access.

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