Q: Why isn’t Z5 Desktop connecting?

There could be several reasons why it is not connecting. First, First, make sure you use your Z username or local phone number to log into Z5 Desktop.

If you’ve forgotten your Profile password, please follow these steps:
1. Go to this link:
2. Click on “Forgot your password?”
3. Type in your username or local number
4. Click the “Submit” button

Your temporary password will be sent to the email address saved in your Profile account.

If you receive an error message or do not receive your password, please contact Customer Experience Team by calling 866.932.7891 through another videophone.

Apply today: www.zvrs.com/z5

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