Q: My lamp is turned on, but my POP is still not working OR it is on, but showing red.
* Did you try the steps in FAQ #5? If not, please go back and follow the instructions there.
If you have tried all the steps in FAQ #5, please continue.
* If your POP is showing red, this means it may be disconnected from the network.
Some possible reasons include:
– you may have moved the lamp with your POP too far from the Wi-Fi modem/router
– your internet connection may have gone out
– your Wi-Fi modem/router is not working or does not have power
* Please continue to FAQ #7.
Get your POP today! www.purplevrs.com/POP
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