If your doctor is not able to include the interpreter and/or captioning on the telehealth screen, then there are other options you can use as a temporary solution. Original video credit: Deaf Health Communication and Quality of Life Center. #CoronavirusInASL
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[TRANSCRIPT & DESC: A freeze frame of the signer signing Coronavirus in black and white. White bold text “COVID-19” and light white text “different telehealth access methods” floats in.
SIGNER: If your doctor is not able to include the interpreter and/or captioning on the telehealth screen, then there are other options you can use as a temporary solution. If you ask the doctor for an interpreter, the doctor may tell you to download a VRI app, perhaps on your phone as a second screen. Your doctor should tell you how to connect to the telehealth and VRI apps. Keep in mind, it may mean two separate apps. Your doctor must make sure they can hear the interpreter clearly and the interpreter can hear the doctor clearly. If your doctor does not already have a contract with a VRI company, let your doctor know which interpreters you prefer to use. The interpreter should be familiar with medical vocabulary. If you are using captioning, you can access the captions on a separate web page. Your doctor must make sure their audio is connected to the remote captioner. If your doctor does not already have a contract with a captioning company, let your doctor know which captioners you prefer to use. If you or your doctor are not sure where to start, try using streamtext, sourcebook, or DCMP’s list of vendors. You can also search online for CART providers. Another option is to use relay services (such as VRS or IP-CTS). Your doctor cannot force this option on you if options #1-3 are available. It is your decision.
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