The COVID-19 global pandemic has affected millions of people. Our Director of HR, Isidore Niyongabo shares insight into Convo’s response, and how we are supporting employees through this time.
TRANSCRIPT & IMAGE DESCRIPTION:
ID: The video starts with a black background overlay with white text: “Inside Convo: Caring for our Employees.” It switches over to a video of Isidore, a black male, wearing a white dress shirt with blue blazer standing in front of a taupe wall.
Hello! Coronavirus (COVID-19) has impacted our company and we have made some changes to accommodate our employees, as they work to ensure continued support for our customers, while also keeping themselves safe, and healthy during the Coronavirus pandemic.
When Coronavirus hit, we made a quick decision to close all of our HUBs. All administrative employees were told to work from home. As a company, we researched options for support resources and reexamined some policies that we needed to put on hold to make sure we could give some flexibility to administrative employees.
There was a huge shift in work environments with people suddenly not having commutes, and figuring out how to work from home- it was disorienting. Then with some schools closing, we wanted to provide support so employees could be available for their children and families at the same time. This allowed them to continue to work and remain productive, while also taking care of themselves.
We also have interpreters, who typically work in our call centers. There was a percentage who can work at home, so we sent as many as possible to work remotely. For the interpreters who continue to work in the call centers, we required our Facilities department to increase cleaning measures significantly, indefinitely. We are following legal requirements with extra measures to increase the health and safety of our call center employees. We have provided everything that is needed to ensure call centers are safe and clean and we will continue to do that.
We have also made policy changes in order to support all of our employees, as they are essential workers. All safety measures and policies are standard throughout the company. However, we are also making sure each department has whatever they require to support their individual needs.
Some policies, for example, our Sick time policy we have put on hold. We did this to allow our people less stress and worry about having to use their sick time to be off, or to go get tested. There was no question in making that adjustment to support them.
Why has Convo changed these things? Sending employees to work from home, increasing support for them… Because the number one priority for us is the health and safety of our employees that’s essential for our business! Doing these things for our business means you, our customers, get the best quality service and full communication access. During the Coronavirus, we have seen a variety of situations that impact our community. Many of us are stuck indoors, can’t get an interpreter, access to doctors is limited, we are forced to use tele-doctors, virtual meetings, new approaches to kids schooling… All of these things add a ton of stress.
We want to make sure VRS is available and there for you so you continue to have full communication access. We have to do whatever we can to keep our employees protected because their health means the best quality service for your experience as a Convo customer. We are following all guidelines of cities, states, and the federal government share. Every day our team works together to ensure coronavirus does not stop your communication access.
ID: The video closes with a black background and white Convo logo and the logo switches to “convorelay.com” and ends the video.
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