Do you wish hearing people understood VRS better? We do, too! Share this week’s Tip Thursday with the hearing people in your life so they can learn how to get the most out of VRS calls with Convo.
Don’t have Convo? Sign up now at https://hubs.li/H0MGsnm0.
[Transcript: Do you have a hearing person that could benefit from knowing more about VRS? Share this video with your hearing co-workers, family, and friends to make your next call experience better for everyone!
Deaf people use Video Relay Service (VRS) as a part of their everyday lives—but most hearing people have no idea what VRS is or how to use it. So, here are some facts about Convo VRS for hearing people!
When you make or receive a call to or from a deaf person, you’ll be connected to VRS. This means a sign language Interpreter facilitates communication between the two of you during your call using American Sign Language (ASL) and English—or Spanish, if VRS Español is used. The deaf caller will see the interpreter on a screen, and you will hear the interpreter on the phone.
1. Speak as you typically would on a phone call—there is no need to slow down or speed up your pace of talking.
2. Speak directly to the deaf caller as you would any other caller. There is no need to say “tell them/her/him”.
3.The deaf caller can decide whether the interpreter announces that the caller is using VRS or not. Convo interpreters strive to make the call experience so smooth, you don’t even notice there is an interpreter on the call!
VRS numbers are only given to Deaf and Hard of Hearing individuals by the Federal Communications Commission (FCC).
At Convo we have the best interpreters in the industry, so you can be confident that your message will be clear, and your calls confidential—whether you’re the deaf or hearing caller.]
[ID: Black background. An image of Ian, a Latino male, wearing a black shirt and black glasses against a white background. On the right, green and white text that reads ‘Tip Thursday: What should hearing people know about VRS?’ Green text on the bottom of the screen, logo that reads, “CONVO”.
The screen slides to the left and opens on Ian signing. The demonstration slides in to show a hearing person in a circular icon on the left as Wayne, as a signer, in a circular icon on the right. As the call is being made to a signer, the interpreter’s circular icon shows up in the middle and begins greeting as the hearing person starts to talk.
The screen goes back to Ian covering three quick tips. The screen slides side-by-side on black background with green and white text pointing out tips. As Ian mentions the Federal Communications Commission (FCC), the FCC’s logo comes up besides Ian on the grey background. Screen changes to green background with white text that reads ‘CONVO’, then black background with white text that reads, ‘convorelay.com’]
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