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Automated phone answering systems have gotten more complicated. Have you noticed? You’re not the only one! Learn how you can work with Convo interpreters to get what you need during these calls! #ConvoTips

Don’t have Convo #? Get yours now at https://hubs.li/Q0190-XQ0.

[TRANSCRIPT: Signer: Phone answering machines have changed recently. Have you noticed? In the past, you could ask the interpreter to get a live person, but now the machines require more information first. It helps to give the interpreter more context on which options to choose before connecting with a live person. 

Interpreter: Hello, ready to connect?

User: Hello, yes, I’m checking my order status.

Interpreter: Sure, thanks for letting me know. It’s ringing now. [Recording] Hello, thank you for calling. For billing, press one. For order status, press two. 

User: Yes, press two please.

Interpreter: A person answered. Hello, how can I help you?

Signer: If you prefer, you can also use the dialpad to make selections. Just make sure you respond quickly. 

Interpreter: For billing, press one. For order status, press two.

Signer: If you take too long, the call could disconnect. Don’t have your Convo number? Sign up today!]

[VD: A white man is wearing a black Convo polo shirt. The background has a dull beige color. In the next clip there is a display of a phone showing a VRS call between the signer (same clothes), and a light-skinned interpreter wearing a black shirt, black watch, and black headphones. The interpreter’s background is dark blue. After the conversation, the video goes back to the original description where the white man in a black Convo shirt is signing. There is another display of the conversation but this time a black dialpad with white letters and numbers are shown. At the end, there is a black card that shows Convo’s VP # (510-629-5622), email address (support@convorelay.com), and hours of operation (Mon – Fri, 8am-6pm CT). A black card: “convorelay.com/signup” with a green Convo logo.]

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silentgrapevine

SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.