Call ownership is a value Convo deeply cares about. 💚 Our Announce feature is one example of how you own your calls. When talking to your family or friends, you won’t need to announce because they know you. But when talking to people that may not be used to VRS, announcing VRS can be helpful. Watch to learn how to turn it on and off. #ConvoTips 🙌
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[VD: A white woman is wearing a black Convo shirt. She’s wearing a necklace. The background has a royal blue color. In the middle of the clip, you’ll see the process of turning on / off Announce feature. In the end, there is a black background with white text: convorelay.com/signup and a green background with a white Convo logo.]
[TRANSCRIPT: Call ownership is something Convo values deeply. That’s why we default your Announce VRS feature to off, so you will always own your call. When you call your hearing family members and friends, sometimes you don’t need to announce because they know you. But when you’re making calls to your bank or your doctor, sometimes they may get confused because they’re not used to relay services. That can lead to confusion and frustration. That’s when enabling Announce feature can be beneficial. Let me show you how you can turn on and off your Announce feature. The process of enabling / disabling Announce on iOS: Go to your Convo App, tap on the three white horizontal lines on the top left corner, then tap on Announce VRS ON or OFF. The process of enabling / disabling Announce for certain contacts on iOS: Tap on Contacts icon, tap on a Contact’s name, tap on the Edit icon (the one with a pencil logo), then tap on Announce VRS to enable or disable. With us, you always own your call. Don’t have your Convo #? Sign up today!]