silentgrapevine
January 18, 2019
How are the children and kids of Deaf adults today different from the previous generations?
Students and staff of PS 347 Read more about Deaf Ecosystem Spotlight – PS 347 – Convo …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
January 15, 2019
Whether your network speeds are fast or slow, Sorenson Reflex Video provides a clear, stable SVRS connection. We innovate so Read more about SRV – An Even More Reliable Experience! …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
January 14, 2019
silentgrapevine
January 11, 2019
We need to re-think Deaf people and music!
Learn why from De’Angelo Brown, owner of Def Familia Entertainment, an organization determined Read more about Deaf Ecosystem Spotlight – Def Familia Entertainment – Convo …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
January 4, 2019
Are you tired of NOT having your communication needs met, such as no interpreters for your doctor’s appointments?
Callie Frye, Sensory Read more about Deaf Ecosystem Spotlight – Disability Rights California – Convo …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 28, 2018
We protect our skin and eyes from UV, shouldn’t we protect ourselves from blue light?
Robert Dunn, an owner of Dunn Read more about Deaf Ecosystem Spotlight – Dunn Rite Optical – Convo …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 21, 2018
Have you ever wondered how touch can be beneficial as a form of communication?
Jason Corning, DeafBlind since birth, shares about Read more about Deaf Ecosystem Spotlight – Three Monkeys Communications – Convo …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Who do I contact if I experience any technical issues?
If you have questions or experience technical difficulties when using Read more about 8. Who do I contact if I experience any technical issues? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
Q: Does Z5 Mobile have voice carry-over (VCO) capabilities?
Yes, Z5 Mobile supports our VCO Plus service. Just speak directly into Read more about 6. Does Z5 Mobile have voice carry-over (VCO) capabilities? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Can I make HolaVRS calls with Z5 Mobile?
Yes, you can make HolaVRS calls with your mobile device using Z5 Read more about 5. Can I make HolaVRS calls with Z5 Mobile? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Do I need a new phone number for my mobile device if I already have Z5 for my PC Read more about 4. Do I need a new phone # for my mobile device if I already have Z5 for my PC or Mac? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Can a hearing person call my Z5 Mobile phone number?
Yes! You can make and receive calls through ZVRS with Read more about 3. Can a hearing person call my Z5 Mobile phone number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: What is the difference between the new enhanced Z5 Mobile app and the older version?
There are several new features Read more about 2. What is the difference between the new enhanced Z5 Mobile app and the older version? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: What is the Z5 Mobile?
Z5 Mobile is an app allows you to make both point-to-point and ZVRS calls on Read more about 1. What is the Z5 Mobile? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
Q: How do I best prepare for an effective VRI experience?
Once the customer profile is complete, test calls will be Read more about 6. How do I best prepare for an effective VRI experience? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Are there situations where VRI would not be appropriate?
Some situations are not ideal for VRI. The agencies coordinating the Read more about 5. Are there situations where VRI would not be appropriate? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Does VRI replace the need for a “live” interpreter?
No. Some situations still need to have a live interpreter present Read more about 4. Does VRI replace the need for a “live” interpreter? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Am I fulfilling my ADA responsibilities if I use VRI?
The ADA states that the agency needs to provide an Read more about 3. Am I fulfilling my ADA responsibilities if I use VRI? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Who is responsible for payment for VRI?
The responsibility for payment would be with the hiring entity. VRI is normally Read more about 2. Who is responsible for payment for VRI? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: What is the difference between VRI and VRS?
Video Remote Interpreting (VRI) is an option for connecting with an interpreter Read more about 1. What is the difference between VRI and VRS? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Who do I contact if I have any issues with 1Number?
Just call The Z’s Customer Experience team for assistance Read more about 12. Who do I contact if I have any issues with 1Number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
Q: Do I need to schedule TVM in advance?
Yes. You are asked to submit a request at least 48 hours Read more about 6. Do I need to schedule TVM in advance? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Do I need to schedule TVM in advance?
Yes. You are asked to submit a request at least 48 hours Read more about 6. Do I need to schedule TVM in advance? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: How many people can use TVM?
TVM can hold up to 20 people. For best viewing, we encourage up to Read more about 3. How many people can use TVM? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: How many people can use TVM?
TVM can hold up to 20 people. For best viewing, we encourage up to Read more about 3. How many people can use TVM? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Can I use any videophone to call in?
For this service, all of the callers must call in from a Read more about 2. Can I use any videophone to call in? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Can anyone use TVM?
TVM is available upon request to all customers who have a Z-20 or Z-150 videophone or Read more about 1. Can anyone use TVM? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Do I have to pay to use 1Number?
No. 1Number is a unique service offered by The Z to make Read more about 2. Do I have to pay to use 1Number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
Q: Can I modify my 1Number preferences at any time?
Yes. You can modify your 1Number preferences from your computer by Read more about 9. Can I modify my 1Number preferences at any time? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: If I use 1Number, do I have to have Z Box, too?
No. Z Box is optional. The primary function Read more about 10. If I use 1Number, do I have to have Z Box, too? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: I have a personal 800 number, can I assign this to 1Number?
No. 1Number videophone numbers must be 10-digit local Read more about 8. I have a personal 800 number, can I assign this to 1Number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?
No. 1Number can Read more about 7. If I have two Z-20s listed in My Profile, can I assign both of them to 1Number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Will I get multiple Z Alerts from each phone tied to 1Number?
No. You will only get only one Z Read more about 6. Will I get multiple Z Alerts from each phone tied to 1Number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
silentgrapevine
December 17, 2018
Q: What is 1Number?
People can now call a single primary videophone number to reach you simultaneously at up to four Read more about 1. What is 1Number? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: How do I test my Firefly set to make sure it works?
1) You can do a self-test on your Read more about 6. How do I test my Firefly set to make sure it works? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: How do I connect my Firefly set to the Z70?
1) Go to Firefly on your Z70.
2) If your Firefly Read more about 5. How do I connect my Firefly set to the Z70? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: Why am I seeing a black screen on self-view and I’m not in a call?
Please adjust the silver ring Read more about 4. Why am I seeing a black screen on self-view and I’m not in a call? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.
silentgrapevine
December 17, 2018
Q: How do I turn on my self-view?
Click on “Video Camera” icon on the upper right corner of your screen Read more about 3. How do I turn on my self-view? …
SG Mission: to serve our viewers by providing reliable, valuable, and important Deaf community oriented information in every newcast.