6. Does Z5 Mobile have voice carry-over (VCO) capabilities?

Q: Does Z5 Mobile have voice carry-over (VCO) capabilities?

Yes, Z5 Mobile supports our VCO Plus service. Just speak directly into Read more about 6. Does Z5 Mobile have voice carry-over (VCO) capabilities?

4. Do I need a new phone # for my mobile device if I already have Z5 for my PC or Mac?

Q: Do I need a new phone number for my mobile device if I already have Z5 for my PC Read more about 4. Do I need a new phone # for my mobile device if I already have Z5 for my PC or Mac?

3. Can a hearing person call my Z5 Mobile phone number?

Q: Can a hearing person call my Z5 Mobile phone number?

Yes! You can make and receive calls through ZVRS with Read more about 3. Can a hearing person call my Z5 Mobile phone number?

2. What is the difference between the new enhanced Z5 Mobile app and the older version?

Q: What is the difference between the new enhanced Z5 Mobile app and the older version?

There are several new features Read more about 2. What is the difference between the new enhanced Z5 Mobile app and the older version?

6. How do I best prepare for an effective VRI experience?

Q: How do I best prepare for an effective VRI experience?

Once the customer profile is complete, test calls will be Read more about 6. How do I best prepare for an effective VRI experience?

5. Are there situations where VRI would not be appropriate?

Q: Are there situations where VRI would not be appropriate?

Some situations are not ideal for VRI. The agencies coordinating the Read more about 5. Are there situations where VRI would not be appropriate?

4. Does VRI replace the need for a “live” interpreter?

Q: Does VRI replace the need for a “live” interpreter?

No. Some situations still need to have a live interpreter present Read more about 4. Does VRI replace the need for a “live” interpreter?

3. Am I fulfilling my ADA responsibilities if I use VRI?

Q: Am I fulfilling my ADA responsibilities if I use VRI?

The ADA states that the agency needs to provide an Read more about 3. Am I fulfilling my ADA responsibilities if I use VRI?

2. Who is responsible for payment for VRI?

Q: Who is responsible for payment for VRI?

The responsibility for payment would be with the hiring entity. VRI is normally Read more about 2. Who is responsible for payment for VRI?

1. What is the difference between VRI and VRS?

Q: What is the difference between VRI and VRS?

Video Remote Interpreting (VRI) is an option for connecting with an interpreter Read more about 1. What is the difference between VRI and VRS?

12. Who do I contact if I have any issues with 1Number?

Q: Who do I contact if I have any issues with 1Number?

Just call The Z’s Customer Experience team for assistance Read more about 12. Who do I contact if I have any issues with 1Number?

4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

Q: Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

The Read more about 4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

Q: Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

The Read more about 4. Will I have access to TVM before my scheduled time? What if my TVM call runs a little longer?

9. Can I modify my 1Number preferences at any time?

Q: Can I modify my 1Number preferences at any time?

Yes. You can modify your 1Number preferences from your computer by Read more about 9. Can I modify my 1Number preferences at any time?

8. I have a personal 800 number, can I assign this to 1Number?

Q: I have a personal 800 number, can I assign this to 1Number?

No. 1Number videophone numbers must be 10-digit local Read more about 8. I have a personal 800 number, can I assign this to 1Number?

7. If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

Q: If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

No. 1Number can Read more about 7. If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

6. Will I get multiple Z Alerts from each phone tied to 1Number?

Q: Will I get multiple Z Alerts from each phone tied to 1Number?

No. You will only get only one Z Read more about 6. Will I get multiple Z Alerts from each phone tied to 1Number?

4. Why am I seeing a black screen on self-view and I’m not in a call?

Q: Why am I seeing a black screen on self-view and I’m not in a call?

Please adjust the silver ring Read more about 4. Why am I seeing a black screen on self-view and I’m not in a call?

2. Why is my Z70 showing “Waiting for Server”?

Q: Why is my Z70 showing “Waiting for Server”?

Make sure the Ethernet Cable on your Z70 is plugged in the Read more about 2. Why is my Z70 showing “Waiting for Server”?

Deaf Ecosystem Spotlight – Deaf Future Works – Convo

Are Deaf people who are on SSI really lazy?

Melinni Taylor, owner and founder of Deaf Future Works, debunks the SSI Read more about Deaf Ecosystem Spotlight – Deaf Future Works – Convo

In Memoriam: “Eagle and Squirrel” by Bernard Bragg – Convo

For most of the world, thought is expressed in a linear sentence. Word followed by word until a complete picture Read more about In Memoriam: “Eagle and Squirrel” by Bernard Bragg – Convo

Happy International Week of the Deaf – Convo

Here’s a little message from the Convo family. Happy International Week of the Deaf! 🤟

Sign language shapes everything we do Read more about Happy International Week of the Deaf – Convo